Last updated: 2 September 2026
1. Acceptance of terms
By registering for and using the services of Triplify Cloud ("the Company"), you confirm that you have read, understood and accepted all terms on this page, including Section 4 (Prohibited activities), which forms part of the service agreement. If you cannot accept them, please stop using the services immediately.
2. Description of services
The Company provides Cloud Hosting, VPS, Dedicated Server and Colocation together with networking and related add-on services to support customers' websites, applications and systems, and may improve or change features from time to time for better performance and security. The Company acts solely as an infrastructure provider and does not own or control any content, data or software that customers deploy or publish through the services.
3. Account management and security
- Keep your password and login credentials confidential; you are responsible for all activity that occurs through your account.
- If you find unauthorized use of your account, contact our support team immediately.
- Provide accurate, up-to-date information when registering, and keep it current.
- For unmanaged services, you are responsible for securing the operating system and software you install, including applying patches regularly.
- Use of the services by your end users, your customers or anyone you allow access is your responsibility, as if it were your own use.
4. Prohibited activities
The Company reserves the right to refuse or suspend service for any of the following uses.
4.1 Content contrary to law and public order
- Content harmful to or constituting an offence against the principal institutions of the nation, in particular the Monarchy, under Section 112 of the Thai Criminal Code, or any offence against the security of the Kingdom.
- Content that defames, insults or imputes anything to another person in a way likely to damage their reputation or expose them to hatred or contempt, under Sections 326–328 of the Thai Criminal Code, or that incites division in society.
- False or distorted information likely to cause public panic or damage to others or to national security, in violation of Thailand's Computer-Related Crime Act.
- Pornographic material and child sexual abuse material (service will be terminated immediately and reported to the authorities without exception).
- Involvement in illegal businesses such as narcotics trafficking, arms dealing, human trafficking or money laundering.
4.2 Intellectual-property infringement
- Copying, distributing or exploiting copyrighted works without the owner's permission.
- Offering downloads of pirated software, games, films, music or other infringing media.
- File-sharing websites or systems whose purpose is to distribute infringing works.
- Using another party's trademarks or brands without authorization.
4.3 Actions harmful to systems or networks
- Creating, distributing or operating harmful programs such as viruses, malware, ransomware, spyware, botnets or command-and-control (C2) infrastructure.
- Using servers as a base to attack other systems — DoS/DDoS, vulnerability or port scanning, or brute-force attempts.
- Attempting to break into systems or access other people's data without authorization.
- Header or IP spoofing to conceal the origin of traffic used for unlawful purposes.
- Excessive resource usage that affects other customers, including cryptocurrency mining without prior written approval.
4.4 Spam and unsolicited messaging
- Sending bulk email or messages without the recipients' consent.
- Operating automated messaging systems that disturb others, or websites whose purpose is sending spam.
- Sending email with forged information or a concealed sender identity.
4.5 Gambling and fraudulent businesses
- Websites or applications involved in online gambling not licensed under applicable law.
- Businesses that deceive or defraud consumers, Ponzi or pyramid schemes, or investment scams.
- Phishing, or fake websites impersonating banks, government agencies or other persons to steal information.
- Selling illegal or unlicensed goods or services.
4.6 Violations of other people's privacy
- Collecting or publishing other people's personal data without permission or in breach of the PDPA.
- Creating or publishing images, videos or information that damages or humiliates others.
- Tracking, spying on or intercepting other people's data without authorization.
- Creating fake profiles or impersonating others using their information.
4.7 Proxy, VPN and traffic relaying
- Operating an open proxy, open relay, open DNS resolver or any service that relays traffic for the public without authentication is prohibited.
- Providing proxy, VPN or identity-concealment services to third parties requires the Company's prior written approval, and you must retain end-user traffic logs as required of service providers by law.
- All traffic originating from IP addresses or servers allocated to you is solely your responsibility — whether generated by you, your end users, or your systems after a compromise.
- If your usage causes the Company's IP addresses or network to be blacklisted, the Company may suspend service immediately and recover the actual cost of restoration.
5. Laws you must comply with
All customers must respect and comply with the laws applicable in Thailand, including:
- The Computer-Related Crime Act B.E. 2550 (2007), as amended.
- The Thai Criminal Code provisions on national security, offences against the Monarchy (Section 112) and defamation (Sections 326–328).
- Copyright, patent and other intellectual-property laws.
- Trademark law.
- The Personal Data Protection Act B.E. 2562 (PDPA).
- Any other applicable laws of Thailand and of the countries your services reach.
6. Content responsibility and indemnification
You are solely responsible for all content, data and usage on your services. The Company has no obligation to pre-screen content, and providing the services does not constitute endorsement of, or participation in, any customer activity.
You agree to defend, indemnify and hold harmless the Company, its directors, employees and agents from and against all liabilities, claims, fines, damages and expenses (including reasonable attorney fees) arising from your content, your or your end users' use of the services, or your breach of these terms or of any law.
7. Enforcement upon violations
If the Company detects conduct contrary to these terms, or receives a notice, complaint, court order or order from a competent official, it reserves the right to:
- Suspend or stop the service immediately without prior notice and without refund.
- Delete, block or take down the content and data involved in the violation.
- Report the offence to the relevant agencies or competent officials.
- Take legal action as it deems appropriate.
- Claim compensation for damage caused to the Company.
Abuse reports may be sent to the Company's email address in Section 15.
8. Cooperation with authorities and traffic-log retention
The Company retains computer traffic data for at least 90 days as required by Thailand's Computer-Related Crime Act, and may disclose such data, together with customer information, to courts, competent officials or authorized government agencies upon a lawful order or request. Such disclosure does not constitute a breach of contract or of the customer's rights.
9. Payment and refunds
Fees are billed in advance according to the stated billing cycle. If payment is not received in time, the Company may suspend or terminate the service, and data on terminated services may be permanently deleted after the period specified by the Company. Refund requests are considered case by case on a fair basis; services suspended for violating these terms are not refundable under any circumstances. Customers may cancel with at least 7 days' notice.
10. Maintenance, availability and SLA
The Company guarantees the uptime stated in each plan. Occasionally we may need to pause service for maintenance or urgent fixes, with advance notice where possible. Credit returns follow the SLA policy and exclude force majeure, scheduled maintenance announced in advance, suspensions arising from violations of these terms, and causes attributable to the customer.
11. Backups
Customers are responsible for backing up their own data regularly and keeping copies outside the Company's systems, unless a backup add-on is expressly included. The Company has no obligation to back up customer data and accepts no liability for loss or unrecoverability of data in any circumstances.
12. Limitation of liability
To the maximum extent permitted by law, the Company is not liable for:
- Indirect or consequential damages, or loss of revenue or profit arising from use of the services.
- Loss of data, or damage caused by the customer's own usage or configuration.
- Customer conduct that violates these terms or the law.
- Force majeure, events beyond the Company's control, or acts of third parties.
The Company's total aggregate liability under this agreement shall not exceed the fees paid by the customer in the 3 months preceding the event giving rise to the claim.
13. Changes to these terms
The Company may revise these terms as appropriate, announcing changes on the website or through other channels. Continued use after changes constitutes acceptance of the revised terms.
14. Governing law and jurisdiction
These terms are governed by and construed in accordance with the laws of the Kingdom of Thailand, and any dispute falls under the jurisdiction of the Thai courts. If any provision is held invalid, the remaining provisions remain in force.
15. Contact
Triplify Cloud
110 ห้องเลขที่ 4-17 ซอย สุขุมวิท 66/1 แขวงบางนาเหนือ เขตบางนา กรุงเทพมหานคร 10260
Phone: 02-460-9230 • Email: support@triplify.cloud